Our Unified Communications services include:
- Voice Over IP and Video Teleconferencing
- Mobility and Presence
- Computer Services Telephone Integration
- Quality of Service and Service Level Agreement (SLA) Design
Unified Communications Design and Installation
The ways to communicate have never been greater. Technology continues to create faster methods of exchanging data at anytime, anywhere, through ever increasing formats: talking, video conference, texting, messaging, e-mailing, twittering, social networking. Good communications systems should allow organizations to communicate with confidence. Unified Communications are a way of ensuring a seamless flow of information. TTC understands that this flow must work flawlessly as various technologies are implemented, updated and maintained to ensure ongoing productivity.
Unified Communications allow people to connect to the information and expertise they need. Technology enables this communication on-the-go and on-demand, a convenience that facilities better team interactions and accessibility. The mobile nature of Unified Communications allows productivity to occur anywhere and at any time.
Case Study: Integrating Unified Communications while Ensuring Ongoing Productivity
Client: Department of Defense - Education Activity
Project: The Department of Defense Education Activity (DODEA) was in need of increasing productivity while reducing costs. DODEA had to find a means of maximizing its current resources while minimizing its investment. Increasing end user productivity and minimizing operational costs became a challenge for management. A major requirement for DODEA was to avoid or minimize any potential disruptive changes and make transparent to its end users any upgrades or improvements.
A challenge for DODEA was its geographic disbursement, spread over 15 locations in the United States and Puerto Rico. DODEA, with the assistance of TTC personnel, is now successfully integrating Legacy Technologies with new technologies, creating solutions that are contributing and enhancing both operations and productivity with no disruption to the current system.
To accomplish this goal, TTC personnel utilize various technologies from CISCO VoIP, including gateways, call control servers and automated auto attendants to assist administrative staff with incoming calls, a customer response call center, unified messaging and toll bypass.
Client Results: TTC personnel have systematically and seamlessly integrated the majority of DODEA's 5000 users of electronic and voice messaging and dramatically reduced long distance costs. We have created an enterprise directory and a toll free voice network for all branch locations.