HUBZone Certified Small Business - STARS II 8(a) Prime Contractor

SharePoint Developmentand Support Services

TTC focuses on our customers and their mission. We provide expertly trained and experienced staff with the appropriate processes and procedures to carry out mission requirements efficiently. TTC has a very effective and successful history hiring and retaining staff. Our success is due in part to our employee-centric approach, including formal career development plans, technical and professional training, financial growth, and a competitive benefits package.

Our management system assures that we apply appropriate CMMI Level 2 and Information Technology Infrastructure Library (ITIL) procedures to our current service delivery and that ongoing internal reviews guide future plans. We proactively solicit customer feedback to improve our processes. Our PMs regularly examines key project performance standards and levels as indicators of product and service quality to identify opportunities for process enhancement..

Knowledge is power. Never has this been truer than in the accelerating business environments of the 21st century. Knowledge is derived from information. And information is the effectiverecording, consolidation, organization and management of data.

Data in and of itself is of minimal use, a mere collection of facts that yields little in the way of insight. But once put in a summarized and connected formation, trends and relationships of data can be discovered and information is the result. This information is used to determine past and current state. But more importantly, it can predict the future and allow capitalization concerning strategic business initiatives and activities. Knowing the future is real power!

This is TTC’s vision for SharePoint Development and Support Services in serving our client’s ability to anticipate the future. Our clientstrust us to develop an efficient SharePoint system to streamline and simplify data management within business units and across business activities. SharePoint’s consolidation and reporting capabilities tailored to our clients’ current business structures and processes then transforms this data into information. Armed with accurate and timely information, business leaders derive the knowledge of the past and present needed to see the future. And seeing the future produces an unparalleled competitive advantage for their business.

Expanding Capabilities With Customized Tools

TTC also builds SharePoint applications to automate procedures using tools such as workflows, document templates and InfoPath forms. We can configure and extended SharePoint out-of-the-box capabilities, to include some of the following tools:

  • Acquisition & Contract Management Tools
  • Document Password Administration
  • Interactive Staff Roster & Seating Charts
  • Project Schedule & Reporting
  • Customized Action Item Trackers
  • Customized Risk & Issue Trackers
  • Customized Lists
  • Key Performance Indicators
  • Excel Services
  • InfoPath & Outlook Integration
  • Customized Calendars
  • PowerPoint Libraries
  • Dashboards
  • Customized Document Libraries

TTC Expertise in SharePoint

A recent Industry report on by AIIM International Industry Watch Report on Connecting and Optimizing SharePoint found that 75% of organizations use or are committed to SharePoint for records management, enterprise content management, and collaboration. SharePoint is a recognized technology with a strong foothold in most industries and government agencies; meaning that SharePoint is here to stay.

This independent study of SharePoint users reveals that nearly two-thirds of them have a SharePoint project that is stalled (26%) or not meeting their original expectations (37%), a total of 63% with suboptimum installations and experience. Only 11% of organizations feel their SharePoint project has been a success. Inadequate user training, a general lack of planning, and user resistance and buy-in are quoted as some of the biggest reasons for lack of project success.

TTC, Inc. has the expertise and the experience to integrate and customize SharePoint into your existing IT system to minimize unproductive consequences and maximize the value of the investment. We keep our focus on the end user at all times, ensuring we understand their needs at every step of the process, to achieve buy-in and rapid adoption of this technology into an organization’s processes.

TTC supports personnel in the transition and adoption of SharePoint as a primary tool for day-to-day operations. Our efforts include:

  • Training & Onsite Support
  • Demonstration of SharePoint capabilities to end users
  • Fostering a transparent collaboration environment by building intuitive, easy-to-use tools
  • Implementing the 3-click rule: Users can find information within 3 clicks of the mouse.

By engaging the end user, TTC helps IT initiatives achieve their full potential. TTC is focused on ensuring that our customers get the most out of their IT investments.

Implementation

CMS – The contract with CMS is at the enterprise level. TTC provides project management and SharePoint governance, improves functionality, configures and maintains SharePoint sites, builds business processes management tools and provides training.

TTC developed a SharePoint based Petition Tracking System. The goal of the new system was to automate the process for review and decision-making related to industry petitions to grant nonregulated status to genetically engineered organisms.

TTC delivered the project using an agile development model, where we iteratively worked with the customer to achieve project specifications. The final product was an automated product which followed the established workflow and included a dashboard for real-time tracking of all petitions in process. Completed petitions are archived in SharePoint as part of the system.

Training CMS – Effective training of new users on existing SharePoint systems or existing users on new SharePoint systems is a SharePoint implementation activity that can represent substantial ROI, both in terms of personal productivity and automated system utilization. Trained users can complete the same amount of work in much less time than untrained users and operate information systems more effectively. Training produces greater user satisfaction and leads to fewer service requests.

TTC delivers a complete suite of SharePoint training services to CMS staff and customers. We prepare and deliver user training in SharePoint systems and applications specific to the each business unit’s unique operational environment. TTC’s SharePoint trainers are qualified to provide instruction on the full range of the SharePoint functionality, from basic SharePoint use and features, such as workflows, lists, libraries, calendars, contacts and alerts to more complex SharePoint products and concepts such as InfoPath forms and user access controls. Our SharePoint training curriculum also covers CMS SharePoint applications developed to address specific organizational business needs.

TTC prepares detailed Rollout, Education and Communications Plans for our support specialists and CMS users, providing information about SharePoint system changes, upgrades, and updates. The Plan includes a complete list of instruction materials tailored to the delivery mediums anticipated to reach the most users in the most effective way, including multiple avenues of webinar, on-line, video conference with phone call and email responses for specific training responses. We also train users on the use of SharePoint tools and aids. Our support specialists receive special instruction to become trainers of CMS personnel designated as SharePoint liaisons and user representatives—a “train the trainer” methodology.

Collaboration

TTC enhanced the Army Aviation Knowledge Network (AKN) for ultimate interconnectivity with the multiple local, DoD, Army, and TRADOC websites, systems and programs. The ability to seamlessly interface was essential to achieving the USAACE training mission through the establishment of a successful Aviation KM environment and culture. It provided an effective and efficient capture of the critical relationship between people, process, and technology and was made possible through access to other online resources. This allowed for knowledge transfer in support of timely decision-making and task execution activities. The net result enabled the USAACE training mission, while enhancing the link between the Operating and Generating Force. This link also supported the achievement of individual and unit readiness goals. TTC supported the Enhancement and Sustainment of the AKN through specific support tasks.

Business Process Automation

TTC supports CMS through an automated business process of projects on our internal Team Center site in SharePoint. Projects are received through a number of means: email, a side conversation after a meeting, the help desk, etc. Projects are then tagged with a number of pieces of information, some of which may not be available at the inception, but as the project progresses.

Just as projects can be assigned to teammates, so can Action Items. Action Items are used as small tasks that may or may not be associated with the current projects that teammates are working on. Creating Action Items not only allows team members and management to better execute and assess priorities and assignments, but also provides a built-in mechanism for reporting on the status of their tasks.

To improve that mechanism, an initiative was born from our Process Improvement meetings, where we created a Project Dashboard for each teammate within TTC. These dashboards pull together an individual’s assigned Projects and Action Items, and display all of the documents associated with the open projects what the individual is working on. Each individual is responsible for keeping their dashboard up to date with the latest progress they’ve made on their projects and action items.

The CMS Share Integrated Project Planis updated to incorporate activities related to the pre-existing and forthcoming requirements of Nintex and Bamboo, App Model, and Office 365.

  • TTC has the ability to convert site collections from the SharePoint 2013 experience to Office 365 experience at any time after the initial software upgrade is completed by the infrastructure contractor
  • TTC has the ability to leverage the “upgrade evaluation site” feature to create evaluation copies of site collections in 2013 mode that can be used for testing and training
  • Existing SharePoint 2013 development resources will be transitioned to support Nintex, Bamboo, App Model and Office 365

TTC updates the current Project Plan that presenting all project management-related components that are used in the governance of the CMS Enterprise-wide SharePoint Support project. This document is established as a “living” document that is the reference for maintaining the appropriate project controls for the entire CMS Enterprise-wide SharePoint Support project. This document evolves with the project and allows for processes and controls to be enhanced or added as the CMS Enterprise-wide SharePoint Support project progresses through its lifecycle.

This document, at a minimum, outlines how the scope is managed, project communications are handled, and the process for official milestone and deliverable receipt and acceptance. The document further defines how changes to the project are initiated, reviewed, and approved as well as how unresolved issues are tracked and brought to conclusion. The document defines how risks associated with the project are identified and how the CMS Enterprise-wide SharePoint Support team intends to mitigate those risks. It also outlines steps that the team takes to ensure quality assurance and quality control. This includes standard periodic project reviews as communication and progress check points for both CMS and TTC leadership.

Workflows

TTC developed a CMS compliance workflow process to assure compliance with the CMS Requirements Writer’s Guide (RWG). We use this process as a guide for our project manager, analysts, developers, trainers, and others who are responsible for scoping, writing, or reviewing requirements. This workflowprocess includes the level of detail that should be included in each written requirement. Our team uses this process as a guide for formal reviews of requirements and standardization of nomenclature associated with writing requirements.

The RWG workflow process follows the RWG guidelines to effectively manage requirements and provides guidelines for writing, measuring, and accepting requirements. We follow the defined structure for written requirements and use the standardized set of criteria to assess each requirement.

Document Management

TTC configured and developed a content management capability that allows for ease of use with quick ownership tracking. It has the capability to identify bottleneck issues and control content before it is released. Our team supported secure content management, file sharing capabilities, Commanding General (CG) dashboard reporting, instructional materials, and document file storage, to facilitate organizational collaboration to meet Aviation Enterprise management’s strategic goals. The following features on the USAACE SharePoint site include:

  • Makes available templates for master pages and page layouts which enable USAACE to apply consistent branding to SharePoint;
  • Enables easy authoring, editing, approving, and publishing web content with an easy-to-use content authoring tool and a built-in approval process;
  • Enables USAACE to define and use information management policies to enforce compliance with USAACE internal processes, retention, protection, auditing, quality control, legal or governance for information management;
  • Provides a full-fledged document management system along with workflow functionality allowing users to share, collaborate, organize, and classify the content;
  • Provides the ability to have multiple contributors with limited views;
  • Displays visually the status of multiple actions in a single view.